Shipping & Returns

SHIPPING

Elena Honch ships worldwide.

For selected items shipping to the US made from the warehouse in Miami, Florida. The shipping time takes 5-7 business days.

Also we ship from EU warehouse. The shipping time takes 8-12 business days.

Orders are processed within 1–3 business days, Monday through Friday. Orders placed from Friday through Sunday will be processed the following Monday.

Once your order has been shipped, you will receive an email with the courier information, estimated delivery time, and tracking number.

International customers are responsible for any applicable customs duties, taxes, or additional fees imposed by their country. These charges are not included in the order total and may be collected by the courier upon delivery. If you refuse to pay the applicable duties or taxes and the package is returned to us, you will be responsible for the return shipping costs.

SHIPPING OPTIONS

Standard Shipping — 10-14 business days — $15.00 USD
Fast Shipping — 7-9 business days — $25.00 USD

RETURNS & EXCHANGES

Our return policy depends on the type of product purchased.

Bows, Headbands & Chokers

Returns or exchanges can be requested within 7 days of delivery.

Items must be returned unused and undamaged. We do not accept returns or exchanges for used or damaged items, unless the item has a manufacturing defect.

After receiving and inspecting the returned item, Elena Honch will issue the refund within 14 days.

Crochet Beanies

Because each crochet beanie is made specifically for the customer, we do not accept returns, exchanges, or cancellations.

Please carefully review the product description, measurements, materials, and photos before placing your order.

Damaged or Incorrect Items: If you receive a damaged or incorrect crochet beanie, please contact us within 3 days of delivery and provide clear photos of the issue. Each case will be reviewed individually.

Wholesale orders

Wholesale items are not eligible for returns or exchanges. Items may only be returned if they arrive damaged or defective. In this case, please contact support@elenahonchaccessories.com and provide photos of the issue. We will replace the defective items.